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I HOPE NOBODY ELSE IS GOING TO CONTRACT ADT ANYMORE Reply Please read this letter on Case Number 6121006 On 11-01-17 I called ADT at 866-709-2972 and spoke to Linda who tole me many advantages of ADT over the system that I now have.

She told me things that I found very hard to believe, and later upon meeting with an agent of ADT, I found them not to be at all true.

Very disappointing when all I wanted to do was make it right and pay what I owed to ADT…..

Reply I THINK WE HAVE TO ESCALATE THIS PROBLEM TO THE NEWS, I HAVE SAME PROBLEMS WITH DEFENDERS AND ADT, ADT AFTER CONTRACTED THIS DEFENDERS, THEY ARE NOT RESPONSIBLE FOR WHO THEY CONTRACT, I DON’T KNOW HOW TO RESOLVE THIS PROBLEM.

Calls TO ADT “tech support” resulted in four different people telling me to push this or that button, confirming it “would” stop the trouble signal and then ringing off until the next “trouble signal.” Finally monitor #4 told me I would have to disengage the system.

She spent the next ten minutes either reading from some menu or putting me on hold while she asked around the office if anyone knew what to do.

The sales rep told us, and I quote, “They, meaning Linda and Jeffroy, will tell you anything that you want to hear, as they are paid by the number of appointments they get.” The agent looked over our home and our phone system and then told us that he (ADT) could not hook up to the system that we have.Monthly test signals were sent and for decades there was little need for any “real” contact beyond some administrative phone confirmations.Yesterday, Tuesday, 17 October 2017 that benign passage of time ended.On 11-6-2017 I saw on our bank account where the 99.00 had been held out, although I had been promised that this would not happen.What I sincerely need is our .00 to be put back in our account right now, as I was promised by your reps Linda and her supervisor Philipp Jeffroy whose badge number is 16611. Thank you Charles (Chuck) Morris Phone: 1-573-624-XXXX Reply On my way to school this morning (am) I was sitting at a light at Devil’s Reach and Gordon Blvd., in Woodbridge, VA, when an ADT van blew through the light after ours had already turned green.Input “code” and CANCEL and phone confirmation was thrice repeated before the fourth monitor offered to put our system “in test” so ADT would not respond.I agreed and over the next half hour the “repair contractor” activated the system six more times.I still needed to “code & CANCEL” to silence the alarm but no phone work was necessary, except for what followed alarms #7, 8, 9 and 10.Following the CANCEL after the last four a single tone, a “beep” ever 12 or so seconds was accompanied by a code “08 trouble” on the control panel screen.I would not want a job done on time if it put others’ lives in danger.A few minutes might just be what they need to relax and get their thoughts together for the day!!

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