Canada post tracking info not updating
I am 99% sure this is due to the tracking # change on 01/21/17. What i have been able to figure out it started on 01/21/17. Not to mention I was told by Canada Post that in their eyes I am no longer the sender, USPS is the sender since their contract is with them and I am unable to start a Service ticket…USPS has to do it.
see examples 1/21/2017 .50 Delivered LJ929529139US 1/27/2017 1/21/2017 .50 Delivered LJ929529142US 1/28/2017 1/21/2017 .50 Delivered LJ929529156US 1/30/2017 1/21/2017 .33 Delivered LJ929529200US 1/26/2017 1/21/2017 .33 Delivered LJ929529213US 1/26/2017 1/21/2017 .54 Delivered LJ929529377US 1/27/2017 1/22/2017 .75 In Transit UA355278018US 1/22/2017 .50 In Transit UA355278066US 1/22/2017 .50 In Transit UA355278070US 1/22/2017 .50 In Transit UA355278083US 1/22/2017 .91 In Transit UA355278415US 1/22/2017 .54 In Transit UA355278429US 1/22/2017 .33 In Transit UA355278432US This will result it over ,000.00 in refunds, so if anyone knows anything HELP!!! All my tracking #'s use to start with LJ then they changed to UA. The items can be tracked on the USPS side to the International export office…but nothing in Canada Same tracking # shows information on Canada Post side showing it cleared customs and was given to Canada Post.
I spoke with Canada Border Services Agency (CBSA) and they confirmed that once the tracking shows that it cleared through them, it is given to Canada Post.
I was able to speak to a representative with Canada Post just now and after explaining the entire situation (problem exists with multiple packages, change in tracking number letters, other sellers are having the same problem, etc), all they were able to come back with was, “you need to contact USPS and ask that they open an inquiry with Canada Post for the package.” I asked again if she or anyone else at Canada Post would be able to provide an explanation for the sudden change in delivery process, not just for one particular package, and they said no.
I have had a few items that got lost in the US for several weeks before they got scanned again and eventually were delivered in Canada.Usually, it take only 7-10 business days for delivery and now it take like 1 month and still not deliver.We afraid it will bring down our account performance which already happen on our Ebay account. All the package arrive in Canada customs and all the tracking have this message.It might still be found, but that is not certain or soon. All my tracking #'s use to start with LJ then they changed to UA. The items can be tracked on the USPS side to the International export office…but nothing in Canada Same tracking # shows information on Canada Post side showing it cleared customs and was given to Canada Post.Then everything STOPS and Canada Post will not research with out a Service Ticket that I am unable to create.Dave Yes, the problem started after USPS changed the tracking from LJ to UA.I also checked on the orders that received by customers with the positive feedback.They cannot open an inquiry for these packages and the representative was unaware of any differences between LJ and UA tracking numbers. Everybody please put in a complain to this entity below if you have not had a resolution.I understand a package here and there getting lost or delayed, but this is clearly not an isolated issue. Maybe they will help resolve the issue - at least if enough businesses complain they will take it seriously.I think sometimes and item get stuck in the wrong truck and then stuck at the wrong location and just sits there. All the package arrive in Canada customs and all the tracking have this message."All items are subject to review for admissibility into Canada by the Canada Border Services Agency.