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2 days later I was charged an additional month's subscription and told that I didn't cancel so I was charged based on an "auto renewal" clause. (You need to cancel it while being logged into your account.) If you do not give them your credit card data and you do not agree to pay for at least one month of their membership, they do not give you those 7 days of free trial membership that they promise in their TV advertisement, which makes their promise a willful misleading of customers - i.e.I never signed up for auto renewal, I followed their instructions on how to cancel, received immediate confirmation that I was canceled and they were "sad to see me go" and offered me 3 months for the price of one if I would stay. Mind you this was the first time I have ever signed up for a dating service. Contacted the customer service and I was told that they will not disclose as to why I got terminated or any further details. fraud and deception – and I was disappointed but this turned out to have been only the first of the many scams they do.which made my access to my account and my membership useless...which I told them and requested that they restored also my 7-day free trial membership that they took away with that "technical error".The same pop-up window informed me that I was also not entitled to a phone number of their customer service, which could resolve the issue faster (because it was still during the working hours on Friday), but which only the paying members may receive and talk to the customer service...but I WAS a paying member and yet they denied my rights to me.Within less than 48 hours, they responded (even though it was Saturday) and explained that blocking my access was their mistake - a technical problem, they said - and that my access to my account was re-established.I tried to log-in and it indeed worked but my free membership was dismissed and I could not send or read emails...

and that I was going to hand this matter to the police as a deception, fraud and attempted theft, unless they fix it within 48 hours.

I again received a note "send email to customer service to resolve the issue" and they again denied me the phone conversation with customer service, and they said they would respond to my email and resolve the issues in 2 days...

They did not respond in two days, and also not in three days, so I wrote another email to them and demanded that they re-establish my access to my account or to cancel my account and my membership payment, since they were preventing me from logging into my account and canceling it by myself...

It turned out that many other customers had experienced exactly the same issues - the access to their accounts was blocked as soon as they had agreed to be billed for a membership once the free trial period would expire - and from the posted complaints I also learned that those members' attempts to cancel their accounts and prevent the future Match.com's charges were futile too because kept denying their access to their accounts and kept telling them that only by being logged-in to their accounts they could cancel the future charges.

Wow, it became obvious that might be doing these things deliberately and willfully defrauding people – and repetitively so - wow...

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